Complaints and Service Feedback
How clients can raise a complaint, service concern or correction request.
First step
If you have a concern about a service, payment, document, dashboard access, citizenship test access or consultation request, contact Bircan Migration with enough detail to identify the matter.
Information to include
Include your full name, payment or account email, service type, relevant dates, document names, and a clear explanation of the issue.
Review process
Bircan Migration will review the concern, check service records and respond with the next practical step. Some requests may require identity verification before account or document details can be discussed.
Professional conduct
Information about the MARA Code of Conduct is linked throughout the website. Complaints about registered migration agents may also be directed to the appropriate regulatory body where applicable.
Contact
Send service feedback or complaints to info@bircanmigration.au.